Customer Support Blogs & Blog Posts
Blogs on customer support
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Latest Blog Posts on customer support
- An Unexpected Example of Social Documentation by LugIron Software on Jul 28, 2009
Unfortunately, the Entrepreneurship Gods decided that when you build a new software company that you must spend an uncomfortable amount of time in PowerPoint. I’m not one to complain, but lately I’ve been spending too much time boiling th...
- SEO Matters When You’re Publishing Documentation by LugIron Software on Jul 23, 2009
It is now commonly accepted that Search Engine Optimization is important when you’re publishing online. After all, if a search engine doesn’t index your content well then the vast majority of people will never see it. Search engines like...
- Whoops! D-Link Forgot the Documentation by LugIron Software on Jul 9, 2009
D-Link is releasing a new router and David Pogue wrote a review (free registration required) in his weekly column. Unfortunately for D-Link, it's probably not the kind of review they were hoping for.
- Write Answers, Not Documentation by LugIron Software on May 20, 2009
In a recent discussion over on the Business of Software Forum a poster asked for help after noticing that a recent “improvement” in documentation has resulted in more customer support calls: A common advice for customer service reques...
- Social Media for Customer Support: What’s the ROI? by LugIron Software on May 11, 2009
There’s a lot of talk about how social media is going to change the way companies interact with and support their customers and there is evidence that by making this change companies can realize significant value from the community they build.
- Five Things You Should Never Say to A Customer by Lip-sticking on Apr 24, 2009
By Guest Blogger, Mary Schmidt, Marketing Troubleshooter The battles between vendor and customer simply don't have to be unending. Unfortunately, all too often the client or customer are seen as adversaries. (And to be fair, vice versa. Give the othe...
- Five Things You Should Never Say to A Customer by Lip-sticking on Apr 24, 2009
By Guest Blogger, Mary Schmidt, Marketing Troubleshooter The battles between vendor and customer simply don't have to be unending. Unfortunately, all too often the client or customer are seen as adversaries. (And to be fair, vice versa. Give the othe...
