Customerengagement Blogs & Blog Posts
Posting Frequency on customerengagement
|
Distinct: |
Percent: |
Latest Blog Posts on customerengagement
- Can Documentation Drive Sales? by LugIron Software on Aug 6, 2009
Can good documentation drive sales? Yes, I think it can. What? You think I’m crazy? Well, not only do I think good documentation can have a positive impact on customers in need, but I’m also convinced that good documentation can have a po...
- An Unexpected Example of Social Documentation by LugIron Software on Jul 28, 2009
Unfortunately, the Entrepreneurship Gods decided that when you build a new software company that you must spend an uncomfortable amount of time in PowerPoint. I’m not one to complain, but lately I’ve been spending too much time boiling th...
- SEO Matters When You’re Publishing Documentation by LugIron Software on Jul 23, 2009
It is now commonly accepted that Search Engine Optimization is important when you’re publishing online. After all, if a search engine doesn’t index your content well then the vast majority of people will never see it. Search engines like...
- Social Media for Customer Support: What’s the ROI? by LugIron Software on May 11, 2009
There’s a lot of talk about how social media is going to change the way companies interact with and support their customers and there is evidence that by making this change companies can realize significant value from the community they build.
- Quantifying the Value of Social Connections by LugIron Software on Apr 23, 2009
In a previous post I mentioned that an engaged user, a customer who engages with a company providing them input, feedback, and insight, is more valuable than a passive user. This post by Larry Hawes over at the Gilbane Group Blog is interesting becau...
