Customersupport Blogs & Blog Posts
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Latest Blog Posts on customersupport
- An Unexpected Example of Social Documentation by LugIron Software on Jul 28, 2009
Unfortunately, the Entrepreneurship Gods decided that when you build a new software company that you must spend an uncomfortable amount of time in PowerPoint. I’m not one to complain, but lately I’ve been spending too much time boiling th...
- SEO Matters When You’re Publishing Documentation by LugIron Software on Jul 23, 2009
It is now commonly accepted that Search Engine Optimization is important when you’re publishing online. After all, if a search engine doesn’t index your content well then the vast majority of people will never see it. Search engines like...
- Identity and Authority. Why the Foundation of Documentation is Changing. by LugIron Software on Jun 22, 2009
Last week I attended the Web Content 2009 conference in Chicago. I found the conference informative and entertaining. I was glad to see useful content about an emerging and troubling issue: the identity crisis of the technical communicator. However,...
- Identity and Authority: Why the Foundation of Documentation is Changing by LugIron Software on Jun 22, 2009
Last week I attended the Web Content 2009 conference in Chicago. I found the conference informative and entertaining. I was glad to see useful content about an emerging and troubling issue: the identity crisis of the technical communicator. However,...
- Social Media for Customer Support: What’s the ROI? by LugIron Software on May 11, 2009
There’s a lot of talk about how social media is going to change the way companies interact with and support their customers and there is evidence that by making this change companies can realize significant value from the community they build.
