User Communities Blogs & Blog Posts
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Latest Blog Posts on user communities
- Identity and Authority. Why the Foundation of Documentation is Changing. by LugIron Software on Jun 22, 2009
Last week I attended the Web Content 2009 conference in Chicago. I found the conference informative and entertaining. I was glad to see useful content about an emerging and troubling issue: the identity crisis of the technical communicator. However,...
- Identity and Authority: Why the Foundation of Documentation is Changing by LugIron Software on Jun 22, 2009
Last week I attended the Web Content 2009 conference in Chicago. I found the conference informative and entertaining. I was glad to see useful content about an emerging and troubling issue: the identity crisis of the technical communicator. However,...
- Old Media, Technical Writers, and the Evolution of Documentation by LugIron Software on Jun 4, 2009
I’ve previously discussed the evolution of technical writing and documentation on this blog, in fact that’s one of the primary topics I tend to orbit around. Regular readers will by now understand my fundamental belief that technical writ...
- Social Media for Customer Support: What’s the ROI? by LugIron Software on May 11, 2009
There’s a lot of talk about how social media is going to change the way companies interact with and support their customers and there is evidence that by making this change companies can realize significant value from the community they build.
- Documentation Feedback: Don’t Ask if You Don’t Care by LugIron Software on May 6, 2009
Companies are starting to realize that it’s in their best interests to try to engage with their users and let them provide feedback across various touch points. One such example is in their documentation. Being able to leave comments and feedba...
- From Technical Writer to User Engagement Specialist? by LugIron Software on Apr 24, 2009
I came across this very interesting post by Paula Stern over on the WritePoint Staff Blog. Paul very clearly identifies the growing challenge for technical writers that I discussed in my previous post, Growing Happy Users–One Customer at a Time...
- Quantifying the Value of Social Connections by LugIron Software on Apr 23, 2009
In a previous post I mentioned that an engaged user, a customer who engages with a company providing them input, feedback, and insight, is more valuable than a passive user. This post by Larry Hawes over at the Gilbane Group Blog is interesting becau...
