User Engagement Blogs & Blog Posts
Blogs on user engagement
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Latest Blog Posts on user engagement
- Can Documentation Drive Sales? by LugIron Software on Aug 6, 2009
Can good documentation drive sales? Yes, I think it can. What? You think I’m crazy? Well, not only do I think good documentation can have a positive impact on customers in need, but I’m also convinced that good documentation can have a po...
- An Unexpected Example of Social Documentation by LugIron Software on Jul 28, 2009
Unfortunately, the Entrepreneurship Gods decided that when you build a new software company that you must spend an uncomfortable amount of time in PowerPoint. I’m not one to complain, but lately I’ve been spending too much time boiling th...
- Identity and Authority. Why the Foundation of Documentation is Changing. by LugIron Software on Jun 22, 2009
Last week I attended the Web Content 2009 conference in Chicago. I found the conference informative and entertaining. I was glad to see useful content about an emerging and troubling issue: the identity crisis of the technical communicator. However,...
- Identity and Authority: Why the Foundation of Documentation is Changing by LugIron Software on Jun 22, 2009
Last week I attended the Web Content 2009 conference in Chicago. I found the conference informative and entertaining. I was glad to see useful content about an emerging and troubling issue: the identity crisis of the technical communicator. However,...
- Old Media, Technical Writers, and the Evolution of Documentation by LugIron Software on Jun 4, 2009
I’ve previously discussed the evolution of technical writing and documentation on this blog, in fact that’s one of the primary topics I tend to orbit around. Regular readers will by now understand my fundamental belief that technical writ...
- Documentation as a Point of Experience by LugIron Software on May 23, 2009
Companies are always trying to build loyal customers and I’ve talked about how to connect with users and the benefits of an engaged user in this blog before. So when I ran across Kevin Stirtz’s recent post, For More Loyal Customers, Manag...
- Social Media for Customer Support: What’s the ROI? by LugIron Software on May 11, 2009
There’s a lot of talk about how social media is going to change the way companies interact with and support their customers and there is evidence that by making this change companies can realize significant value from the community they build.
