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Whoops! D-Link Forgot the Documentation by LugIron Software on Jul 9, 2009
D-Link is releasing a new router and David Pogue wrote a review (free registration required) in his weekly column. Unfortunately for D-Link, it's probably not the kind of review they were hoping for.
Documentation as a Tool for User Centered Design by LugIron Software on Apr 27, 2009
Most often, documentation is a post-mortem: “Here is feature X, this is what it does, this is how you use it.” The value of documentation shouldn’t always be about writing about what a product does and product teams should realize...