CRM Mastery e-Journal
Blog URL http://crmweblog.crmmastery.com/
Located Telluride, Colorado USA
Tags CRM, Marketing, Selling, Social Networking, CRM Software, CRM Technologies, CRM Best Practices, SaaS, Sales Force Automation
Commentary & Musings on CRM Best Practices and Industry News
Latest Blog Posts
- Feature Shock: How New CRM Functionality Can Thwart Adoption on Nov 25, 2009 in CRM Best Practices CRM Technology Leadership-Mgmt Project Mgmt-ROI CRM Project Management
Here’s an excellent article by Christopher J. Bucholtz, a CRM Buyer columnist, Feature Shock: How New CRM Functionality Can Thwart Adoption: Let’s say you’re a CRM vendor. Your constant mission is to provide users with what they nee...
- Who to Blame When CRM Fails on Nov 24, 2009 in CRM Best Practices Leadership-Mgmt Project Mgmt-ROI CRM Project Management
Here are several excerpts from an article by Jim King, VP of Operations at Panasonic Computer Solutions Company, Who to Blame When CRM Fails. Check out the complete source article for a more comprehensive discussion of each of the key learnings men...
- Questions to Ask When Considering Features for an IT Project on Nov 16, 2009 in Leadership-Mgmt Project Mgmt-ROI CRM CRM Technology Project Management
Here are several excerpts from an article by Phil Simon, Three Questions to Ask When Considering Cutting Features from an IT Project: I am often involved with projects that are running behind schedule and over budget. Such is life of an IT consultant...
- Top 10 IT Strategies for 2010 on Nov 13, 2009 in Business Intelligence CRM Technology Cloud Computing Leadership-Mgmt Social Networking Business Intelligence Software Gartner Mobile Technology
Here are several excerpts from an article by Josh Cable, Senior Editor for Industry Week Magazine, Top 10 IT Strategies for 2010. For more information on each strategy area, check out the complete source article: Gartner Inc. recently unveiled its li...
- How Integrated, Web-Based Software Makes Business More Efficient on Nov 12, 2009 in CRM Technology Cloud Computing ERP Leadership-Mgmt Project Mgmt-ROI On-Demand CRM
Here’s some thoughts from Andrew Mulvenna that’s worth repeating, How Integrated, Web-Based Software Makes Business More Efficient: Cloud computing is the future of business software. Using online software to free you up to get on with ac...
- Clouds of Confusion on Nov 11, 2009 in Cloud Computing Leadership-Mgmt Project Mgmt-ROI IT Trends SasS
Here’s an eye-opening post that appeared in Mike Vizard’s blog in ITBusinessEdge, Clouds of Confusion: Sometimes it’s hard to distinguish between when somebody really doesn’t understand something and when they just don’t want to und...
- What We Need is a Marriage of Business Process and Social Networking on Nov 10, 2009 in CRM Best Practices Enterprise 2.0 Leadership-Mgmt Social CRM Social Networking
Here are several excerpts from a very insightful article by Bob Warfield, CEO of Helpstream, Why Process Barfs on Social: Enterprise 2.0’s biggest problem is it lacks Business Process for the most part. What we’re lacking is simply a harmonious...
